Sunday, December 26, 2010

Snow Day

The snow started yesterday at 11am. Yakov made it out in time but his first flight, to Atlanta, was canceled. The lady at the Delta desk was absolutely dogged in getting him to Dallas. She made phone calls, cajoled, begged other carriers to get him on a plane, a true example of good customer service, not often found in the airline, or any other, industry today. PRM

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